Help
Short answers to the questions we hear most, from signing up to playback problems.
Getting started
How do I create a Route account?
Type your email address in the app and open the link we send on the same phone. That's it, no password. If you don't open the app for 30 days, you'll be asked to sign in again.
How do I add a profile?
Tap Add on the profile screen, choose a name and an avatar, and add a PIN if you like. Each profile uses its own source.
Where do I add my list?
In profile settings, enter your M3U link or your Xtream server address, username and password. They're only stored on your device.
Sources and playback
Which formats work?
M3U and M3U8 playlists and the Xtream Codes API. Streams play over HLS and common video formats. Some file types, like MKV on iPhone, may not be supported by the device.
A channel won't play. What now?
Try the same channel in another app your provider recommends. If it fails there too, the problem is the source. If the connection drops, Route retries on its own.
Why is the TV guide empty?
Guide data comes from your provider. If they don't send any, Route has nothing to show.
TV
When is the TV app coming?
After the phone apps, Android TV and Google TV come first, then Fire TV. You can follow the status on the Download page.
Do I need a plan on TV?
Yes. Watching in the TV apps needs a Watch or Premium plan.
Account and subscription
Where do I subscribe?
Inside the app, through the App Store or Google Play. The website doesn't take payments.
Is there a free trial?
Yes, you can try Premium free for 7 days. The trial applies once, to your first subscription.
How do I delete my account?
Email our privacy address from the address on your account. Your account and sessions are deleted; profiles on your device go when you remove the app.